USA: There are 5 shipping options.
Multiple Item tracked. This means we will use a secure tracking system and send you tracking number, you will also be able to monitor your order as it is en route to you. Your item will be shipped out within 24 hours of placing your order Monday to Friday. The item goes through UK royal mail and then passes through USPS who will deliver your item. The item will typically be on your doorstep between 10 to 14 days from the day it was shipped.
Semi Express (All Items): This will take about 4 to 5 days or less to arrive. Your item will be shipped with a DHL agent. You can start counting from the time it was shipped not from the day order was placed. We will ship your order within 24 hours Monday to Friday. If you placed your order on Monday, you can start counting from Tuesday, if you placed your order on Friday, you can start counting from the next Monday.
All Tools and Hair: This is standard shipping. Items will usually arrive within 10 to 14 days. Use this option when buying only one single item. We however strongly suggest you choose multiple items tracked. Please do not use this option for any bundle items or group items or if you bought more than one item, instead use Multiple tracked for peace of mind.
Pins, Needles, Combs, Cap, Tape, Ring Only: If you purchased just one needle, or just one cap you can use this option. We however strongly suggest you choose Multiple Item tracked.
DHL All Items: We will use direct DHL to ship your item and typically you will receive within 2 to 4 days from day of shipping.
For other countries like Canada, Australia etc, the above works exactly the same way, Semi Express and DHL will be managed by DHL and the rest will be delivered by your national post.
Multiple Items Tracked. You will be sent a tracking number to monitor your shipment. For western Europe, items will take about 3 to 5 working days to arrive. For the rest of Europe it will take 5 to 10 working days to arrive. We will always ship your items within 24 hours of placing your order Monday to Friday.
Semi Express (All Items). You will receive your items within 2-4 working days. Your item will be delivered by a DHL agent
All Tools and Hair. Only use this option if you are buying one single pack of hair or one single tool. Items will typically arrive within 5 to 7 working days. We however strongly suggest that you choose Multiple Items Tracked for peace of mind.
DHL (All Items) DHL will deliver your item 2 to 4 working days
Pin, Needle, Cap, Tape, Ring Comb. Use this option only if you are buying one single pin, or one single cap, or one single tape etc. Do not use this option if you have more than one item in your cart. We strongly advice that you choose multiple item tracked.
Double Take: If you have finished placing your order and you realise there are more items you want to buy, we will not charge you extra shipping if you have originally chosen Multiple Items Tracked, Semi Express or DHL. Just email us and we will set up a free check out option for you to use for the additional items
There are 6 shipping options to choose from
Special Delivery: For urgent orders please use this for all items. We will ship within 24 hours Monday to Friday and you should receive within 1 to 2 days. Most people will receive their item the very next day if they placed an order before 12 noon. If you place your order Friday afternoon, we will ship it the next Monday and you will most likely receive it on Tuesday. If you placed your order Friday morning, we will ship it same day.
1st Class Hair or Tools: If there is any hair, wool or tools in your basket and you want to receive the items fairly quickly, please use this option. The items will be with you within 1 to 3 days, closer to 1 day than to 3 days. If you placed your order before noon, you may actually get your items the next day, but this is not guaranteed
1st Class Cap/Small Item: If the item you bought can fit into a small envelope and you want delivery fairly quickly, then use this option. Do not use this option if you bought any hair, wool or any tool that cannot fit into a small envelope. Examples of items that can fit into an envelope is pins, one cap or needles.
Economy Hair or Tools: Choose this option for non-urgent Hair or Tools.
Economy Cap/Small Item: Choose this option for non-urgent cap or small item that can fit into a small envelope of about 15cm width and 22cm length (6 inches X 9 inches length) If you have any item in your basket that cannot fit into a small envelope please choose Hair and tools option instead.
Pickup Mon-Fri 10am-2pm. You can complete your order and then pick it up from our office anytime between 10am to 2 pm Monday to Friday